istana 189Privacy Policy
This page describes what we collect when you use istana 189 and how we keep that data protected. We operate across Jakarta, Surabaya, Bandung, and Medan, and we comply with data-protection principles that apply in the jurisdictions where we're active. Our commitment is to handle your personal information transparently and securely.
We collect data only for specific purposes: account verification, payment processing, fraud prevention, and regulatory compliance. We never sell your data to third parties, and we don't use your betting history for marketing without your consent. Your account on istana 189 is yours to control—you can request access to your data, ask us to correct it, or request deletion subject to legal retention requirements.
If you have questions about how we handle your data or how to exercise your privacy rights, contact our support team via in-app chat or email.
What data we collect on istana 189
We collect personal information during account registration: your name, email address, phone number, date of birth, and identity document details. We also collect proof of address during verification. This information is required to comply with Know Your Customer (KYC) regulations and to prevent fraud.
When you use istana 189, we collect transaction data—deposits, withdrawals, bets placed, and game outcomes. We also collect technical data: your device type, operating system, IP address, and connection speed. This technical data helps us optimize performance and detect security issues.
We collect payment information indirectly. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, we receive confirmation of the transaction but not your payment credentials. Payment processors handle your card or account details directly—we never store them on our servers.
- Account data
- Name, email, phone, date of birth, identity document, proof of address. Required for account verification and regulatory compliance.
- Transaction data
- Deposits, withdrawals, bets, game outcomes, settlement details. Used for account reconciliation and fraud detection.
- Technical data
- Device type, OS, IP address, connection speed, browser type. Used to optimize performance and detect security threats.
- Communication data
- Messages you send to support, feedback you provide, and any correspondence with our team. Kept for service improvement and dispute resolution.
How we use your data on istana 189
We use your account data to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering (AML) regulations. We use transaction data to calculate your balance, settle your bets, and detect fraudulent activity. We use technical data to maintain our platform, improve performance, and protect against security threats.
We do not use your betting history for marketing purposes without your explicit consent. We do not share your data with third-party advertisers or data brokers. We may share data with payment processors, fraud-detection services, and regulatory authorities only when required by law or to prevent fraud.
We retain your data for as long as your account is active, plus a retention period required by law (typically three to seven years for financial records). After that period, we delete or anonymize your data unless we're required to keep it for legal or regulatory reasons.
Third-party processors and data location
We use third-party services to process payments, detect fraud, and send communications. These processors are bound by data-protection agreements and may only use your data for the specific purposes we authorize. We vet all processors for security compliance before engaging them.
Our servers may sit outside your jurisdiction. Data transferred across borders is encrypted in transit and protected by contractual safeguards. We comply with data-protection principles regardless of server location—your data receives the same protections whether it's stored locally or internationally.
We at istana 189 treat your data as a trust—encrypted, protected, and used only for the purposes you've authorized.
Cookies and tracking on istana 189
We use cookies to maintain your login session and remember your preferences. These are essential cookies—without them, you'd need to log in every time you refresh the page. We do not use tracking cookies for advertising or analytics beyond what's necessary to operate the platform.
You can disable cookies in your browser settings, but this may affect your ability to use istana 189. We do not use third-party tracking pixels or beacons on our platform.
Your rights and how to exercise them
You have the right to access your personal data. You can request a copy of all data we hold about you by contacting our support team. We'll provide it in a portable format within a reasonable timeframe.
You have the right to correct inaccurate data. If your name, email, or address is wrong in our system, contact support and we'll update it. You have the right to request deletion of your data, subject to legal retention requirements. If you close your account, we'll delete your data after the retention period expires.
You have the right to object to certain uses of your data. If you don't want to receive promotional communications, you can opt out in your account settings. If you believe we've mishandled your data, you can lodge a complaint with the relevant data-protection authority in your jurisdiction.
Security measures we take
We use SSL encryption for all data in transit—your login credentials, payment details, and account balance are never transmitted in plain text. Your password is hashed using industry-standard algorithms, and we never store payment card details on our servers. We use tokenized payment gateways that comply with Payment Card Industry (PCI) standards.
Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We limit access to your data to employees who need it for their work, and all employees sign confidentiality agreements. If we detect a security breach, we notify affected users and relevant authorities as required by law.
Changes to this privacy policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of material changes by email or by posting a notice on istana 189. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.
Contact us about privacy
If you have questions about this privacy policy, how we handle your data, or how to exercise your privacy rights, contact our support team via in-app chat or email. We're available to answer questions about data handling, account security, and your rights as a user of istana 189.
Our platform is available only where local law permits. We comply with data-protection regulations in all jurisdictions where we operate. If you're in Jakarta, Surabaya, Bandung, or Medan and have privacy concerns, reach out—we're here to help.